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The Importance of Chimney, Fireplace and Stove Inspections

Seeing the Benefits of Technology: Chimney Camera Scans

Using specialized cameras, White Glove professionals can inspect the inside of a chimney flue from top to bottom. This type of technology is crucial in identifying cracks, breaks, rust and holes commonly found along the walls of chimney liners. Without these specialized cameras, it can be very difficult to pinpoint flaws that pose great risk to the integrity and efficiency of the chimney system. Regardless of the age or type of chimney in your home, all chimneys are prone to deterioration and this type of inspection is written into our local building code for that very reason.

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This picture reveals a crack in the flue, only visible using the remote camera. When heated, these cracks swell, allowing heat to transfer to nearby combustible materials.

This metal chimney buckled under heat. As a result, the insulation fell out, leaving only a thin wall of sheet metal between the intense heat and the wood around it.

Why hire a professional inspector?

The education, expertise and attention to detail of a White Glove inspector is second to none. Our inspectors have experience as professional Fire Investigator Consultants in hearth-related structural fires and can also provide Expert Witness Testimony in such cases. Without our knowledge of the hearth system, flaws and defects are often overlooked and you may be left unprotected.

In addition, White Glove specializes in real estate sale and insurance inspections, protecting you (the buyer or seller) from costly surprises or fire hazards due to improperly- installed hearth systems. As trained inspectors, White Glove professionals provide reports with all of the detailed legal documentation required to keep you informed and protected. In most cases, our reports also provide repair options and estimates.

Inspection Levels

The National Fire Protection Association (NFPA) has classified inspections into three levels with regard to intensity and frequency of inspection. These levels are detailed below:

Level 1:
In a Level 1 inspection, the chimney and flue are inspected for blockages and the overall condition of both is examined. In addition, all accessible areas of the appliance connector are assessed. This level of inspection is conducted annually, during routine chimney sweeping, and any time that a connected appliance is replaced with a similar unit. A Level 1 inspection may also be issued when verification that a system is fit for service under the present conditions is needed. In a Level 1 inspection, an inspector must have access to the chimney exterior, interior and connector appliance.

Level 2:
As in a Level 1 inspection, a Level 2 inspection requires an evaluation of the overall condition of the chimney and flue and a check for blockages in these areas. All accessible areas of the appliance conductor are assessed as well as accessible portions of the chimney structure. Using video documentation, all enclosed flues are evaluated, checking for size and suitability. This level of inspection is issued when adding, removing or replacing an appliance or after an event in which the chimney was likely to be damaged (i.e. chimney fire). A Level 2 inspection is also necessary when transferring property ownership, when verifying that a system is fit for service under changing conditions or when a Level 1 inspection is deemed inadequate.

The inspector must have access to the chimney exterior, interior, connector appliance and all parts of the chimney passing through crawl spaces and attics.

Level 3:
A Level 3 inspection includes a thorough inspection of all concealed areas of the chimney structure and the enclosed flues, in addition to all the checkpoints of a Level 2 inspection. The entire system is also examined for combustible materials. A Level 3 inspection is conducted on an as-needed basis, to examine damage to the chimney system or building. An inspector may also choose to conduct a Level 3 inspection when a Level 1 or 2 inspection detects a possible hazard that cannot be further identified without access to otherwise-concealed areas. A Level 3 inspection is required when knowledge of the condition of the chimney is critical to the renewed or continued use of the chimney. In a Level 3 inspection, the inspector must have access to the designated parts of the chimney structure and building, including areas that may be concealed. The removal of parts of the chimney or building is often required in order to give the inspector complete access to all concealed areas.

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Regardless of what your chimney or fireplace problems are, the pros at White Glove have the expertise and experience to make the necessary repairs. It’s all part of our complete chimney services.

It is the fortune inside that we look forward to when eating a fortune cookie. White Glove might be the cookie, but we provide you with the fortune you seek.

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Awards & Certifications

Certifications mean we have passed examinations to prove we are not learning our job in your home.

HeatShield F.I.R.E. NFI

Our Service Area

White Glove Chimney serves a large portion of Northern California, including the counties of Shasta, Tehama, Butte, Glenn, Siskiyou and Trinity.

Click here for a detailed list of the cities and zip codes we service.


"Your politeness is demonstrated in friendship. Convenience? A-1. You arrive on time. Your professionalism is A-1. You are able to explain a problem in a way we understand – Yes, you are experts. There is no mess."
~ Michael and Sherilyn Drale – Redding, Ca.